Shipping and Delivery Information

How We Ship Your Order

Unlike most e-commerce sites, we can't ship fences using standard delivery services. Fence panels measure 2.53 meters in length and are shipped flat on a pallet, which means they can't be loaded from the rear of a truck. Instead, these pallets must be loaded from the side, requiring specialized trucks and equipment. Each order is always 2.53 meters long, with a width between 1 and 2 meters (depending on your fence height) and a height from 0.3 to 1 meter, based on the number of panels you order.

How Delivery Works with DISTRICLOS

If You’re Near a Local Branch

If you're within the delivery area of one of our branches, your order will be prepared directly at that location. You'll receive email updates as your order progresses through our warehouse. Once your order is ready, you'll get an email notification. At this stage, your order is not yet on the truck—our drivers will load it for delivery in the following days. Delivery routes are scheduled for the regions around each branch, and delivery typically takes less than 10 days.

Your order will be delivered by a DISTRICLOS truck to your property line. You’ll need to be present to help the driver unload each part of your order at the curb.

If you selected the unloading option, the driver will unload each item directly into your yard.

If You’re Not Near a Branch

If you're outside our branch delivery zones, your order will be prepared at our national warehouse in Burgundy. You'll receive email updates as your order is processed. Once your order is ready, you'll get an email notification. At this point, your order is not yet on the truck, as we use different carriers depending on the final destination. When your order is loaded for delivery, its status will update to "out for delivery" and the carrier has up to 15 days to deliver your order.

Your order will be delivered by a side-unloading semi-trailer equipped with a forklift. The pallet will be placed at your property line.

For Urgent Orders

If you need your order sooner than the standard 10 to 15 day delivery window, we can arrange for a private carrier to deliver directly from our Burgundy warehouse to your address. This express service can deliver within 72 hours or less, but additional charges will apply.

Estimate Your Shipping Costs

You can calculate shipping costs while browsing the DISTRICLOS website. Simply add items to your cart and click on "Estimate Shipping Costs" to get a quote.

Shipping fees are based on your location and the products in your order.